Registration & Agency Fees

Helpful HomeSupporters are self-employed, and we act as an introductory agency. We believe in fair pay for great work, which means your HomeSupporter receives the full benefit of what you pay them, while we simply charge a clear, straightforward monthly on-going Agency Introductory Fee.

Getting started is easy:

When you first register with us, we will discuss your individual requirements, including the approx. number of hours you would like a HomeSupporter to provide each week.

• We charge a one-off Registration Fee* of £75.00+VAT (which includes your first month’s Agency Introduction Fee)
• Ongoing monthly Agency Introduction Fee of just 10%+VAT, based on what you pay your HomeSupporter

Your HomeSupporter will log their hours and submit their invoice directly to you for payment. You can agree a payment schedule that suits you both – daily, weekly, or monthly.

The Agency Introduction Fee will be invoiced separately to you through our accounting system, Xero. We will send you a link to set up a Direct Debit which is a requirement of registration.

*We only charge our Registration Fee when we have a HomeSupporter profile to send you.

Pay Rates

Day Support
From £18.00 gross per hour, plus a 10%+VAT Agency Introduction Fee (minimum 2 hours)

Overnight Support (10-hour stay)
From £85.00 gross per night, plus a 10%+VAT Agency Introduction Fee

Overnight Support (12-hour stay)
From £115.00 gross per night, plus a 10%+VAT Agency Introduction Fee

Bespoke Service: If you have a more specific set of requirements, for example, needing help on a certain day of the week or a certain type of person, we offer a bespoke search.

To advertise for a HomeSupporter who matches your request we charge a Registration Fee of £200.00+VAT. Once a HomeSupporter is found, the on-going Agency Introduction Fee is as the same as our standard fee structure (10%+VAT).